Shipping and Return Policy

Shipping Policy

RETURN

To return or exchange a product or report damage, please get in touch with our customer care within 48 hours of delivery.

Telephone / Whats app at +91 9314518781 between 10:00 AM to 6:00 PM IST.

Email at kameezbypooja@gmail.com with your order number, date of transaction, delivery address, and image of the wrongfully delivered or defective item. 

RETURNABLE ITEMS

Items for return must be in original packing, shouldn't be worn and in original condition.

Sale products or promotional items are not returnable!

EXCHANGEABLE PRODUCTS

The product can only be exchanged once without any extra cost.

No exchanges or refunds will be made against garments which have been altered by the customer.

Products on sale are not applicable for exchange. Orders can be cancelled only before shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order thrice, post which the merchandise is sent back to our warehouse.

CANCELLATION

We can initiate a store credit for prepaid orders.

REVERSE PICK-UP & SHIPPING COSTS

Costs of shipping are borne by the Company only for the first exchange request. Subsequent exchange requests do not carry any such adjustment.

In case there are multiple exchanges, customer has to bear the subsequent costs of reverse pick and delivery of INR 300

Multiple exchanges" refers to multiple requests for exchange of product(s) (even if the products were purchased in one single order).

STORE CREDIT

Once your return is received and inspected, we will send you an email or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then you will receive store credit of the refund amount which you can use to buy any other product from our website. This store credit will be valid for a year from the date of return approval.